View Issue Details
| ID | Project | Category | View Status | Date Submitted | Last Update |
|---|---|---|---|---|---|
| 0001947 | T99X171.00 SKB Eagle | SW Issue | public | 2024-05-13 14:41 | 2024-05-16 11:04 |
| Reporter | (ALTech) JunGyu Kim | Assigned To | Due Date | 2024-05-20 15:37 | |
| Priority | normal | Severity | s4-minor | Reproducibility | random |
| Status | closed | Resolution | fixed | ||
| Summary | 0001947: [Smart3][ATV12] BT RCU disconnected after power reboot at passive standby | ||||
| Description | Hi Peter, After apply below ticket, after cold booting at passive standby mode, BT connection is not possible sometimes. https://btracker-cns.fii-foxconn.com/vaas/view.php?id=1909 1) Passive standby mode > After cold boot, wait for BT connection and try NUGU 25 times after 30 seconds: > RCU and BT are disconnected, pairing is possible when attempting pairing again => occurrs 7 times > RCU does not work at all and pairing does not work => occurrs 1 time 2) Passive standby mode > After cold boot, try NUGU 10 times before connecting to BT: > RCU and BT are disconnected, pairing is possible when attempting pairing again => occurrs 10 times Please check this issue. Thank you. Kim | ||||
| Tags | No tags attached. | ||||
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Hi Peter, Our QA tested today again in same FW and reproduce rate reduced. Today : RCU and BT are disconnected, pairing is possible when attempting pairing again => Occurs 1 time in 20 times Thank you. Kim |
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Hi JunGyu, Please help to share the log and check if this issue can be reproduced without the patch from https://btracker-cns.fii-foxconn.com/vaas/view.php?id=1909. The correct process for that NUGU can work should be device boot completed -> BT connected -> NUGU audio device registered This is "BT connection" issue and the Mantis ticket(https://btracker-cns.fii-foxconn.com/vaas/view.php?id=1909) is "NUGU audio device registered" issue. Thanks, |
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Hi Peter, Our QA test again in FW 15.542.52 and this issue is not reproduced. I think it seems related with RF condition. So I will close this issue. Thank you for support. Kim |
| Date Modified | Username | Field | Change |
|---|---|---|---|
| 2024-05-13 14:41 | (ALTech) JunGyu Kim | New Issue | |
| 2024-05-13 14:41 | (ALTech) JunGyu Kim | Status | new => assigned |
| 2024-05-13 14:41 | (ALTech) JunGyu Kim | Assigned To | => (SW) Peter Chen |
| 2024-05-13 14:43 | (ALTech) JunGyu Kim | Issue Monitored: (ALTech) SY Yoon | |
| 2024-05-13 14:43 | (ALTech) JunGyu Kim | Issue Monitored: (ALTech) Younkwang Jung | |
| 2024-05-13 14:43 | (ALTech) JunGyu Kim | Issue Monitored: (ALTech) Sangmin Choi | |
| 2024-05-13 14:44 | (ALTech) JunGyu Kim | Issue Monitored: (ALTech) Wooshin Kang | |
| 2024-05-13 14:44 | (ALTech) JunGyu Kim | Note Added: 0015765 | |
| 2024-05-14 15:44 |
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Note Added: 0015793 | |
| 2024-05-14 15:48 |
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Note Edited: 0015793 | |
| 2024-05-16 11:04 | (ALTech) JunGyu Kim | Status | assigned => closed |
| 2024-05-16 11:04 | (ALTech) JunGyu Kim | Resolution | open => fixed |
| 2024-05-16 11:04 | (ALTech) JunGyu Kim | Note Added: 0015800 |
